Don, the owner, was available when I needed him. If I needed him to come by after hours, say at 730 at night, he was there. He did what he had to do to get the job and then got the job done right the first time. His crew showed up on time and worked all day with no messing around. At the end of the day they cleaned up every single bit of trash. He even upgraded my shingles from 15 year to 30 year with no huge rate increase or hoops to jump through. He gave me his personal cell phone number not some corporate number where he could avoid me. If you have State Farm---don't worry, he knows their processes. He has promised me that he will be there for me if any issues come up and I believe him.